We leverage customer feedback, stakeholder perspectives, operational data, and AI-assisted analysis to help organizations make smarter business decisions.
Why do organizations work with strat360?
✔ 20+ years solving complex business questions
✔ Fortune 500 and nonprofit experience
✔ AI-enhanced research workflows
✔ Inclusive research expertise
✔ Actionable recommendations, not just reports
A Proven Problem Solver
Among the many questions we answer:
“How do I improve customer retention?”
“Why are sales flattening?”
“Which market should we enter?”
“Why is adoption low?”
“How do we improve the customer experience?”
Power Of Advocates
Imagine having customers and partners who are advocates for your business or non-profit. Word of mouth remains the most powerful means of communication. We will help you meet that end.
strat360 listens intelligently to customers, prospects, and non-customers in order to empower you with actionable insight. We leverage primary research (i.e. surveys, focus groups), secondary research (i.e. information from outside sources), and digital sources of information (i.e. social media). Analyzing the aforementioned market intelligence enables us to identify specific actions that will position your business or non-profit for greater success.
Among the areas we have helped organizations are:
- Identifying opportunities for growth.
- Prioritizing where to focus efforts.
- Understanding the competitive landscape.
- Implementing and analyzing marketing research.
- Improving customer experience.
- Identifying which prospects to build new relationships.
- Identifying which customers to enhance existing relationships.
- Improving communications and messaging.
- Implementing superior marketing.
- Enhancing social media presence.
Introducing the STEP Framework
Accessibility is not just a compliance issue — it is a market opportunity most organizations are dramatically underestimating. The STEP Framework — developed by strat360 — is a first-of-its-kind incidence model that measures accessibility barriers across four dimensions: Situational, Temporary, Episodic, and Permanent.
When the full STEP spectrum is applied, the addressable population expands from the commonly cited 13% of the U.S. population to an estimated 170+ million U.S. adults — and a $3.2 trillion market opportunity.